HELP! How can I get assistance?
If you are requiring the assistance of Information Services, the Service Desk can be contacted via phone, email or portal.
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IT Team: Ext # 6369 or 07 4980 6369 Records Team: Ext # 6378 or 07 4980 6378 Business Improvement: Ext # 6321 or 07 4980 6321 |
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For urgent matters please contact the IS ServiceDesk via phone, otherwise for all other assistance please contact the IS ServiceDesk via email.
If you email the IS ServiceDesk your request will automatically be logged in the IS Customer Request system, in which you will be provided with a Request Number.
Take note of your Number as you can use this to easily reference your service request when dealing with Information Services.
Please refer to the following guide on how to make a good service request which provides us with all the information required to assist you with your request.
- Email Request Help Guide
Want to assist yourself?
Information Services has a number of Procedures and Manuals available on the intranet to assist staff with utilising its various systems. Take a look at this page here.
Information Services also has various FAQ’s and Solutions available through the portal to assist staff with many common troubles. Take a look at this page here.