CHRC Service Desk

Working from Home

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Working from Home 12

• Mobile WI-FI Hotspot
• Choosing Default Apps/Programs
• How to Raise a Service Request or Lodge an Incident
• Headset Issues
• OneDrive Information & Handy Hints

See all 12 articles

General

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Microsoft Teams 2

• Microsoft Teams - Joining Meetings Online
• How to Disable Default Teams Meeting in Outlook

FAQ 30

• Mailbox Size Extension
• IT Equipment Replacements - When will my device be replaced?
• How to play the sound through your preferred headset/device
• Skype Call Makes Noises and Drops Out
• Corporate Wireless Network

See all 30 articles

Getting Started 9

• Service Request vs Incident
• Service Desk Mobile App
• MultiFactor Authentication (MFA) Guide
• Set up scan to OneDrive with PaperCut
• Guide to link access card to PaperCut account

See all 9 articles

Service Catalogue 2

• Service Desk Priority Scale
• Communications FAQs

General Software 39

• Where do i find Personal Archive?
• How To - Change Your Password Via Webmail
• How To - Retrieve Bcc Information from a Personal Archive Email
• How To - Check the Number Of Files in H:\ Drive
• How To - Cancel Your Meeting Room Bookings

See all 39 articles

Mobile 8

• Invalid SIM or No SIM Card installed - iPhone/iPad
• Mobile Phone Voicemail Setup
• Mobile Device Support
• No Emails or Contacts on iDevice after Password Change
• Downloading Applications from Company Portal on Mobile Devices

See all 8 articles

Hardware 5

• Jabra Headset not Playing Sound and Displaying White Battery Symbol on Dock
• Monitor has a Blurry Display
• Operating The Presentation Laptop
• Tieri Internet setup
• Poly Sync 40 Guide

Printer 4

• Printer Displays Misfeed Error but there is no Paper Jam
• Equitrac Printing and Scanning
• Using Follow-Me Print Function for Sharp MFP
• PaperCut Introduction

Personal Archive 5

• Personal Archive User Guide
• Personal Archive - Accessing Legacy Archive Folders Cheat Sheet
• Personal Archive – Tagging Emails Cheat Sheet
• Personal Archive – Filter Search Results Cheat Sheet
• Personal Archive – Restoring Emails Cheat Sheet

Skype for Business 10

• Skype for Business - Audio Setup and Making Calls
• Skype for Business - Contacts, Presence, and IM (Instant Messaging)
• Skype for Business - Meetings
• Skype for Business - Sharing and Collaboration
• Skype for Business - Video

See all 10 articles

ECM 1

• ECM Ci Anywhere - User Manual

ICT New Starters 13

• IS New Starters - Setting up Voicemail
• IS New Starters - Guidelines for System Passwords
• IS New Starters - Corporate Applications
• IS New Starters - Who Are We?
• IS New Starters - Contacting Information Services for Assistance

See all 13 articles

Nitro Pro PDF 10

• How to Sign Up & Access Nitro Cloud
• Request a Signature in Nitro Cloud
• Using Nitro's Quicksign to create your electronic signature
• NitroPro PDF Learning Centre
• Setting a Signing Order

See all 10 articles

Surface Hubs 2

• How to Book and Invite a Surface Hub for a Meeting
• Surface Hub Quick Reference Guide

Windows 10 2

• Change your Default Printer in Windows 10
• Global Protect hide pop-up

Presentations 0

Multi-Factor Authentication - MFA 5

• Multi-Factor Authentication (MFA) - Registration and Setup
• Multi-Factor Authentication (MFA) - Optional Method - Email Account
• Multi-Factor Authentication (MFA) - Optional Method - Text Message (SMS Code to Mobile)
• Multi-Factor Authentication (MFA) - Optional Method - Security Questions
• Multi-Factor Authentication (MFA) - Optional Method - Voice call on landline or mobile phone

Wolfcom Cameras 1

• WolfCom Camera Guides

Cyber Security 3

• Report Phishing Button in Outlook
• Report Phishing Button in Outlook Mobile
• Report Phishing Button in Outlook Web App

Information Technology Technical Solutions

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ECM 2

• ECM - unable to complete a task as the button is missing and mouse icon is just spinning.
• ECM Servers certificates renewal process

User Termination 1

• User Termination - Checklist / Guide

4G Comset Modem CM658V-6 Configuration for Epson Receipt printers 1

• 4G Comset Modem CM658V-6 Configuration for Reciept printers

Surface Hub WIFI Config 1

• Surface Hub WIFI Config

Intune 2

• Android mobile device Enrollment into Intune - UserAssigned
• Password Policy Error / Issue

Shared iPad User Guides 2

• Shared iPad User Guides
• Shared iPad Passcode Reset

Princh 3

• Emerald Library Princh
• Library Printing (Princh - General Setup)
• Princh not able to print - no connection to internet

Device Replacement Activities 0

Legacy Articles 3

• Terminated User Accounts
• IS System Access - New Employee
• Deployment Checklist for Windows Computer

Corporate WI-FI 1

• CHRC Corporate & Guest WI-FI

Information Management

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Network Drive Access 2

• How to add a user to a Network Drive
• V:Drive Security group and new folders

OneCouncil

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All CHRC Staff 11

• P&R - Complete Meter Reading Process
• P&R - Process for retrieving RnR Debtor Account information
• P&R - Property / Water Debt Recovery Status Fields - Bulk Update
• P&R - Standard Operating Procedures
• OneCouncil - Workflow Only

See all 11 articles