Multi-Factor Authentication (MFA) & Self-service Password Reset (SSPR) - Registration and Setup


MFA registration requirements:

  •   You must perform the following steps on a council domain joined computer and access from a council corporate network - such as the main offices.
  • You must have access to a mobile phone for SMS and/or Microsoft Authenticator App codes. 
  • (Optional) You should have access to alternative email account (eg: Outlook.com, gmail.com, etc) 


If you experience any issues during this process please email the Service Desk team by clicking on the link below:


Click here to email the Service Desk team for assistance


Alternatively, please call the Service Desk team on the number below:


07 4980 6369

There are multiple authentication methods that you have the option of using:

  • Microsoft Authenticator App (App Installed On Your Mobile Phone)
  • Text Message (SMS Code to Mobile)
  • Voice Call (Automated Voice Call Service)
  • Alternate Email Address (Personal Email Account)
  • Security Questions (Preset Questions to Answer)


Step 1: 

From your council computer, browse to https://aka.ms/setupsecurityinfo or click on the link.

 


The web page will be redirected and you will be presented with a "More Information Required" page.



Click on "Next".


Step 2: 

The web page will be redirected and land on "Keep your account secure"



The default method is to use "Microsoft Authenticator" app. 


Using your phone, download the Microsoft Authenticator app.

 You can find the Microsoft Authenticator app on the App Store and Google Play store.

  


Once you have downloaded the Microsoft Authenticator app on your phone, click "Next" .


Step 3: 

You are presented with another message "Microsoft Authenticator - Set up your account"



Click "Next", you will then be presented with a "QR code ".




Step 4: 

On your phone, open the Microsoft Authenticator app.

In this example we will use an iPhone.



Click on Add Account, Select "Work or School Account".




Click "OK" when prompted for access to Camera.


Scan the QR code



Once accepted, your account will be added to your "Accounts List".



Step 5: 

Once account has been added in the Authenticator app, from your browser, click on "Next".



Authenticator app will now be verified, you will receive an "Approve Sign in" notification on your phone.



Once the notification is received on your phone, click on "Approve".



Notification will be approved, then click on "Next".





Step 6: 

You will be presented with another screen to setup your second method of authentication, "Method 2 of 2: Phone".



Enter your mobile phone details and click "Next".




Enter code into required field and click "Next".



You will be presented with a "SMS verified Successfully" message.  


Click "Next" to complete MFA setup.



Click on "Done"




Well done! You have successfully completed setting up MFA for your CHRC user account. 


Please read the following information in the section below. 

Additional Information:


From your security info page you can verify details, change default sign in method, add additional or change existing authentication methods, etc ..

The minimum number of authentication methods required is two, so there is no need to change or add anything if you don't want to, however it is recommended to at least add one more additional method.


These additional methods are:

  • Email - This is an alternative email account. You can receive 
  • Alternate Phone - Phone call - Places an automated voice call to the phone number you provide. Answer the call and press # in the phone keypad to authenticate.