Multi-Factor Authentication (MFA) & Self-service Password Reset (SSPR) - Registration and Setup


Voice call on landline or mobile phone


MFA registration requirements: 

  • You must perform the following steps on a council domain joined computer and access from a council corporate network - such as the main offices. 
  • You must have access to a mobile phone for SMS and/or Microsoft Authenticator App codes. 
  • (Optional) You should have access to alternative email account (eg: Outlook.com, gmail.com, etc) 


If you experience any issues during this process please email the Service Desk team by clicking on the link below:


Click here to email the Service Desk team for assistance


Alternatively, please call the Service Desk team on the number below:


07 4980 6369

There are multiple authentication methods that you have the option of using:

  • Microsoft Authenticator App (App Installed On Your Mobile Phone)
  • Text Message (SMS Code to Mobile)
  • Voice Call (Automated Voice Call Service)
  • Alternate Email Address (Personal Email Account)
  • Security Questions (Preset Questions to Answer)

INSTRUCTIONS


1. Enter your mobile phone details and click add




2. Enter phone number and click "Next"



3. You will receive a phone call from Microsoft, follow the instructions to complete the verification process



4. Call answered




5. Click "Done" and confirm updated authentication method