CHRC Service Desk

Upon receiving the 'Terminated User Report', any users with a cross in the 'AD Active' or 'Exchange' section must be actioned by IT....

I have a New User Starting! If you have a new staff member commencing with council and they require access to councils computer systems (this includ...

  Deployment Checklist for Windows Computer Service Request Ticket #                            Device Asset ID # ...

Requests for mailbox size extensions can be submitted to Information Services service desk for review. Each request will be reviewed independently ...

Hardware such as computers, laptops, monitors, mobile phones and tablets are replaced every 3-4 years as per the standard IT device replacement program. Eac...

This article steps you through how to set your laptop or computer to play audio/sound through your Skype/Lync Headset or preferred sound device. T...

Do you find that when you make a Skype call, your headset emits loud screeching and beeping noises, then cuts the call off after a few seconds? PRO...

The following guide is to show the user how to login, install and use the Council Citrix XenApp environment. Citrix XenApp is software that a...

The following procedure is to show users how to Log on and Log off Web Mail correctly and where certain applications are.   With Office Outlook Web Ac...

HELP! How can I get assistance? If you are requiring the assistance of Information Services, the Service Desk can be contacted via phone, email or por...