CHRC Service Desk

Meter reads are conducted once every 6 months. Much has changed by way of process. Historically paper reads were conducted, before a change to iPads and the...

Scenario You have a list of debtor accounts that have been referred to debt recovery and you need to know what new payments / charges have been added ...

Scenario You have a list of property / water service IDs that have been referred to debt recovery and you need to add the flag and alerts to the prope...

In partnership with TechnologyOne, CHRC now has access to Standard Operating Procedures (SOPs) for major rates processes. These are attached to this articl...

Introduction If you are going away on holidays or extended leave it is important that your work is continued in your absence. This is where the delegati...

Are you looking for a report that shows your business unit’s open CRMs? You’re in luck! You already have access to this. Follow the steps below to set u...

Introduction Sometimes a regular "Workflow Only" delegation doesn't quite cover the full scope of processes your delegate will need to compl...

Sometimes the usual End of Day processes don't trigger the crystal reports, or the cashiers incorrectly configure the report output resulting in a misse...

Reminder letters are sent as part of the rates and water billing cycles. They are the first steps of debt recovery actions and so must be executed with care...

This article will cover the process for creating new billing books within the CHRC OneCouncil billing system - it is written from a Rates perspective, but t...