Sometimes the usual End of Day processes don't trigger the crystal reports, or the cashiers incorrectly configure the report output resulting in a missed print out.
To reprint these two reports, follow the below steps. (Steps written out in full, with screenshots underneath each):
Banking
(Screenshot 1) In ECR, search and select "Bank Deposit Transactions".
(Screenshot 2) Then, in the resulting screen, select the correct receipting location, then hit "retrieve". [OPTIONAL: You can use the column chooser to drag up "User Created" to help identify the right session.]
Then, from the resulting list of Bank Deposits, select the right one, and hit "Re-Print Document". Configure the output as desired and hit OK.
EFTPOS Settlement
Reprinting EFTPOS Settlements is much the same as Banking sessions. Follow the below steps, noting the similarities as above.
(Screenshot 1) In ECR, search and select "Cash Transactions".
(Screenshot 2) Then, in the resulting screen, select the correct receipting location, then hit "retrieve". [OPTIONAL: You can use the column chooser to drag up "User Created" to help identify the right session.]
Then, from the resulting list of EFTPOS Settlements, select the right one, and hit "Re-Print Document". Configure the output as desired and hit OK.
Receipting Session Balance
Reprinting EFTPOS Settlements is much the same as Banking sessions. Follow the below steps, noting the similarities as above.
(Screenshot 1) In ECR, search and select "Session Balance Lines".
(Screenshot 2) Then, in the resulting screen, select the correct receipting location, then hit "retrieve".
Then, from the resulting list of Session Balances lines, select one from the session you would like to print, and hit "Re-Print Document". (You can select any line from a given session, they'll print the same thing) Configure the output as desired and hit OK.