Getting Started

Default solution folder, feel free to edit or delete it.

Service Request vs Incident
Incident and Service request: How are they different? An incident as ‘an unplanned interruption to an IT service or reduction in the quality of an IT ...
Fri, 14 Oct, 2016 3:16 PM
Service Desk Mobile App
A mobile app is available to access your current or closed requests, and also raise new requests. To get started download the Freshservice app from the app ...
Sat, 3 Dec, 2016 3:08 PM
MultiFactor Authentication (MFA) Guide
Hi,   Please let ICT know when you have completed the below steps, so we can “Enforce” the application.   MFA registration requirements:  You mu...
Tue, 14 Sep, 2021 11:38 AM
Set up scan to OneDrive with PaperCut
Mon, 14 Mar, 2022 12:47 PM
Guide to link access card to PaperCut account
Mon, 14 Mar, 2022 12:44 PM
Guide to printing on PaperCut
Mon, 14 Mar, 2022 12:43 PM
Guide to copy on PaperCut
Mon, 14 Mar, 2022 12:41 PM
Guide to scan to Email on PaperCut
Mon, 14 Mar, 2022 12:39 PM
SharePoint Syncing Guide
The following guide will go over how to sync SharePoint locally with the recent changes. the Feature "Add Shortcut to my OneDrive" was remov...
Wed, 27 Aug, 2025 1:20 PM