Getting Started

Default solution folder, feel free to edit or delete it.

Service Request vs Incident
Incident and Service request: How are they different? An incident as ‘an unplanned interruption to an IT service or reduction in the quality of an IT ...
Fri, 14 Oct, 2016 3:16 PM
Service Desk Mobile App
A mobile app is available to access your current or closed requests, and also raise new requests. To get started download the Freshservice app from the app ...
Sat, 3 Dec, 2016 3:08 PM
MultiFactor Authentication (MFA) Guide
Hi,   Please let ICT know when you have completed the below steps, so we can “Enforce” the application.   MFA registration requirements:  You mu...
Tue, 14 Sep, 2021 11:38 AM
Set up scan to OneDrive with PaperCut
Mon, 14 Mar, 2022 12:47 PM
Guide to link access card to PaperCut account
Mon, 14 Mar, 2022 12:44 PM
Guide to printing on PaperCut
Mon, 14 Mar, 2022 12:43 PM
Guide to copy on PaperCut
Mon, 14 Mar, 2022 12:41 PM
Guide to scan to Email on PaperCut
Mon, 14 Mar, 2022 12:39 PM
SharePoint Syncing Guide
The following guide will go over how to sync SharePoint locally with the recent changes. the Feature "Add Shortcut to my OneDrive" was remov...
Fri, 9 Aug, 2024 3:52 PM