Use the article below to update an account's End Date in Tech One
Steps to add the New Function to your Home Screen
Step 1
Log into OneCouncil. Using the Enterprise Search. Search for the Role -> ICT Reporting Tools
Step 2
Click on the Role. You will now be presented with two functions. Click on the Ellipse (…) on the OneCouncil User End Date Update Process.
Step 3
Click on the Option to Add to Home.
Step 4
The function will now exist on your home screen.
Steps to use the New Process
Step 1
To use the new OneCouncil User End Date Update Process you first need to click on the function.
Step 2
You will now be presented with a screen that asks you to input the UserID, New End Date and ServiceDesk Ticket ID.
If you input all this information and click the run now job it will update the User’s OneCouncil Account.
NOTE: The system will send you an email to inform you if the process succeeds or fails. If you receive a failure notification, please assign the change of end date request through to the OneCouncil team to investigate.
Process Outputs
Example of Successful Notification.
Example of Failure Notification.